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Community How Tos

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Community How Tos

Best Practices for Case Submission

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You may find you need help beyond community forums, our documentation and learning opportunities. Read on for case best practices. Submitting a detailed case helps everyone act more quickly toward a resolution. So be as thorough as possible when fi...
by Revenera Community Admin cvirata Revenera Community Admin Aug 27, 2019
Access Cases Best Practice Support

Case Watcher Functionality

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Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: Create a case In the...
by Revenera Community Admin cvirata Revenera Community Admin Aug 27, 2019
Access Cases How To Support

How to Filter Case by Status

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Updated 3 June 2019 If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "My Cases" screen. Click on the "Filter" button Click on the Status menu to open...
by Revenera Community Admin cvirata Revenera Community Admin Jun 18, 2019
Access Cases Case Status How To

How to Open a Case with Support

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If your account is tied to a company with a maintenance contract, you have permissions to open new support cases and view your previously submitted support cases. Opening a Support Case To open a support case: Log in to the Revenera Community. Open...
by Revenera Community Admin cvirata Revenera Community Admin Apr 11, 2019
Access Cases How To Open Cases

How to View All Cases from Your Company

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If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "My Cases" screen. Click on the "Filter" button Check the "All Company Cases" checkbox Click on the ...
by Revenera Community Admin cvirata Revenera Community Admin Apr 11, 2019
Access Cases How To

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